Oh, I thought they were all the same. But Shannon has lived in Minnesota so she would know best. My experience has been as you described. Order in line, pay at the other end. Based on the video that’s the set up in the restaurant. I believe Chipotle said she didn’t follow protocol because she didn’t. So from that standpoint it is cut and dry. Chipotle’s additional statements said they felt bad for the manager being in the position and it also said she didn’t follow protocol which sounds like a compromise between different opinions by a few executives. Certainly, if she had followed protocol this may have been avoided.